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Terms & Conditions

Last Updated : 10/05/2025

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Disclaimer :While we make every reasonable effort to ensure the accuracy of the information on this website and in these Terms & Conditions, Punarjanis Life Sciences does not guarantee that all content will always be complete, current, or error-free. We will apply these Terms to the best of our ability; however, we shall not be legally liable for any unintended errors, omissions, interruptions, or technical issues beyond our reasonable control.

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Welcome to the Punarjanis Life Sciences website (“Site”). By using this Site and our services, you agree to these Terms & Conditions (“Terms”). If you do not agree, please do not use the site. “Punarjanis Life Sciences,” “we,” “us,” and “our” refer to the clinic and its authorised staff and practitioners.

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Eligibility

You must be at least 18 years old, or have a parent/guardian’s consent, to use this Site or book services.

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Educational Content, Not Medical Advice

All content on this Site is for general wellness education and does not replace professional medical advice, diagnosis, or treatment. Always consult a qualified healthcare professional. Use of this Site does not create a doctor–patient relationship.

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Services & Appointments

  • We offer Ayurvedic consultations, programs, and therapies (in-clinic and/or online).
  • Consultation fee: ₹1,000 per session for all patients unless otherwise stated.
  • Treatment fees: not fixed; they vary by modality, duration, practitioner seniority, materials/consumables, and clinical complexity. A fee or estimate will be shared before you proceed with any treatment and may be updated if the plan changes; we will inform you before proceeding.
  • Booking details (timing and practitioner) will be confirmed before the appointment.
  • You agree to provide accurate information voluntarily, including relevant health history.

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Payments, Pricing & Taxes

  • Prices are listed in INR unless stated otherwise. Applicable taxes are additional (e.g., GST, if applicable).
  • Accepted payment methods are shown at checkout or on invoices; payments are processed by trusted third-party providers (we do not store full card details).
  • Estimates are good-faith indications based on the agreed plan and findings at the time. Final charges reflect treatments actually provided and any changes you approve.

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International Patients, Admin/FX Fees & Extra Services

To keep pricing fair and transparent for everyone:

  • The consultation fee (₹1,000) applies to all patients.
  • If additional services are requested or required for example, care coordination with overseas physicians, detailed medical reports, follow-ups across time zones, concierge assistance, or currency conversion/international payment handling an International Patient Services Package and/or admin/FX fee may apply.
  • Any such fees will be disclosed upfront in your estimate and itemised on the invoice.

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Sliding-Scale Financial Assistance (Optional & Limited): ‍

We may offer a limited sliding-scale or hardship assistance at our discretion, based on confidential information you provide. Availability is limited each month. If you need support, please ask before booking. Approved adjustments will be documented on your invoice.

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Fair Pricing & Non-Discrimination: ‍

We may offer different prices or promotions where justified by legitimate factors (e.g., practitioner seniority, treatment complexity, duration, consumables, after-hours, or added services described above). We do not vary pricing based on protected characteristics (e.g., religion, caste, gender, disability). We aim for transparent estimates and will inform you of any changes before proceeding.

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Refunds, Cancellations & Rescheduling

All fees are non-refundable. By booking a consultation, purchasing a package, or enrolling in a workshop/course, you agree that payments are final and non-refundable, including for change of mind, schedule changes, or partial use.

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Consultations (single sessions)

  • Refunds: not available.
  • Rescheduling (optional): one reschedule may be requested ≥ 24 hours before the appointment, subject to availability. Requests within 24 hours or no-shows are treated as consumed.

Packages / Multi-session programs

  • Refunds: not available (partial or full).
  • Transfer (optional): one-time transfer to a family member may be allowed at our discretion. Remaining sessions must be used within the stated validity.

Workshops / Courses (online or in-person)

  • Refunds: not available.
  • Seat transfer (optional): you may nominate a replacement attendee ≥ 7 days prior, subject to our written approval.

Digital products / downloads

  • Refunds: not available once access or files have been delivered.

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Clinic-initiated changes: If we cancel or materially change a service, we will offer an alternate date/time or a credit of equal value valid for 6 months.

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Chargebacks & disputes: Please email info@punarjanis.com before filing a chargeback; most issues are resolved quickly. Report unauthorised or fraudulent transactions to your bank immediately.

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Force majeure: We are not responsible for delays/cancellations caused by events beyond our control (e.g., power outages, strikes, extreme weather, government restrictions). We will offer a reasonable reschedule or credit where possible.

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Your Responsibilities

  • Share accurate health information when requested.
  • Follow reasonable pre-/post-care instructions.
  • Inform your primary care doctor about any new herbs, supplements, or therapies.
  • Seek urgent medical care for emergencies or red-flag symptoms.

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Email Marketing & Communications: If you subscribe, you consent to receive occasional emails about content and services. You can unsubscribe at any time via the link in our emails or by contacting info@punarjanis.com.

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Privacy & Data Protection: Your privacy matters to us. Our Privacy Policy explains what we collect, how we use it, your rights (access, correction, deletion, consent withdrawal), and how to reach our Grievance Officer / Privacy Contact at info@punarjanis.com. By using this Site, you agree to the Privacy Policy.

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Testimonials & Outcomes: Testimonials reflect individual experiences and are not guarantees. Results vary based on many factors, including health history and adherence to recommendations.

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Intellectual Property: All Site content (text, graphics, logos, images, video, code) is owned by Punarjanis Life Sciences or used with permission. You may not copy, reproduce, modify, or distribute content without written permission.

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Acceptable Use: Do not misuse the Site. Prohibited actions include bypassing security, scraping/automated data collection without consent, uploading harmful code, or infringing on others’ rights.

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Third-Party Links & Tools: We may link to external websites or use third-party tools (e.g., payments, analytics). We are not responsible for their content or practices. Review their policies before use.

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Disclaimers: The Site and services are provided “as is” and “as available.” To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

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Limitation of Liability: To the maximum extent permitted by law, Punarjanis Life Sciences will not be liable for any indirect, incidental, special, consequential, or exemplary damages arising from or related to your use of the Site or services. Nothing in these Terms limits liability where it cannot be excluded under applicable law.

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Indemnity: You agree to indemnify and hold harmless Punarjanis Life Sciences, its directors, employees, and practitioners from any claims, damages, liabilities, costs, and expenses arising from your misuse of the Site or breach of these Terms.

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Changes to These Terms: We may update these Terms from time to time. The “Effective Date” at the top shows the latest revision. Continued use of the Site after changes constitutes acceptance.

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Governing Law & Jurisdiction: These Terms are governed by the laws of India. Courts in Chennai, Tamil Nadu shall have exclusive jurisdiction.

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Contact & Grievance Officer

Questions about these Terms, bookings, or refunds?

Email: info@punarjanis.com

Phone: +91 9500001177

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📞 Tel : +91 9500001177
✉️ Email : info@punarjanis.com
📍 Address : Plot no 11, Bharani Jyothi Nagar, Annai Nagar, Korattur, Chennai - 600076, Tamil Nadu, India.

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